Standard Refund / Exchange Form
International Orders - Outside of the United States (NOT USA)

IMPORTANT NOTICE: All returned items must be postmarked or arrive back to us before the 30 day period (which starts the day you received your package in the mail).

Please print out and complete (or hand write) this return authorization form below. Please print clearly.

My Confirmation Number / Order ID Number is: ____________________________________________

Buyer's First Name: ___________________________________________________________________

Buyer's Last Name: ___________________________________________________________________

Email Address Used to Place Order: _____________________________________________________

RETURN TIP: In some cases, if you still have our USPS original packaging, you may simply write: "Return to Sender" on the front, near the label and hand it back to the post office to scan it. Please ensure the package is fully taped or sealed. This way, the package will return to us using the same original tracking number and you may not have to pay fees. Note: Return to sender option may take some time to get back to us, so if you need it fast, we suggest re-ordering and send it back for a refund instead of an exchange or send the exchange back with your own postage tracking service. Note: DHL international service will not accept "return to sender" on opened packages.

PLEASE NOTE: There are NO exchanges or refunds granted on opened under garments, boxer shorts, earrings, body jewelry, food products, pills, e-gift card certificates or opened DVDs. For refunds only, there is a 20% restocking fee and non-refundable shipping costs. If you choose an "exchange" or "web store credit" then the restocking fee is waived and will NOT be applied. *Please note: Store web credit can only be applied if you are registered with our store and created an account. 

Please state whether you desire a refund or an exchange. I need (circle one):


Refund          Exchange          Store Credit*

Return explanation: __________________________________________________________________

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Please print this page (or write this same information on a piece of paper) and send it back with your return to the address below. If possible, ensure that your return package has tracking. We recommend economy or standard mail.

Please DO NOT use a regular paper envelope as the product may break through the envelope and get lost in transit.

Mason Zone
(Returns Dept.)
P.O. Box 907
Hartsdale, NY 10530
US