I was sent a damaged or defective product (or the wrong item in error).  International Orders - Outside of the United States (NOT USA)

IMPORTANT NOTICE: All returned items must be postmarked or arrive back to us before the 30 day period (which starts the day you received your package in the mail).

Please print out and complete (or hand write) this return authorization form below. Please print clearly.

My Confirmation Number / Order ID Number is: ____________________________________________

Buyer's First Name: ___________________________________________________________________

Buyer's Last Name: ___________________________________________________________________

Email Address Used to Place Order: _____________________________________________________

RETURN TIP: In some cases, if you still have our original USPS packaging, you may simply write: "Return to Sender" on the front, near the label and hand it back to the post office to scan it. Please ensure the package is fully taped or sealed. This way, the package will return to us using the same original tracking number and you may not have to pay fees. Note: Return to sender option may take some time to get back to us, so if you need it fast, we suggest re-ordering and send it back for a refund instead of an exchange or send the exchange back with your own postage tracking service. Note: DHL international service will not accept "return to sender" on opened packages.

RETURN SHIPPING CREDIT: (If you cannot use "Return to Sender".) For store errors and defective items under 3 ounces (such as jewelry), we will issue you a $3.00 USD return shipping credit upon return of your item. For heavier items such as clothing, mugs, etc. we will issue $1.00 USD per additional ounce. NOTE: if you use "Return to Sender" option, NO shipping credit will be issued.

IMPORTANT: We DO NOT cover additional costs if you choose to expedite or add optional delivery options to the return shipment. We recommend that returns are sent via standard economy shipping at lowest cost. Thank you.

Please state whether you desire a refund or an exchange. I need (circle one):        

Refund          Exchange          Store Credit*

Return explanation: __________________________________________________________________

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Please print this page (or write this same information on a piece of paper) and send it back with your return to the address below. If possible, ensure that your return package has tracking. We recommend economy or standard mail.

Please DO NOT use a regular paper envelope as the product may break through the envelope and get lost in transit.

Mason Zone
(Returns Dept.)
P.O. Box 907
Hartsdale, NY 10530
US